Fochewmall.com implements a 14 days Return & Refunds Policy, however, it is compulsory to CHAT WITH US BEFORE ANY RETURN. The return of the product can be arranged under the following reasons:
|Damaged||The product is damaged during delivery|
|Defect||The product does not function or is broken|
|Wrong item(s)||Different colour or different product as stated in the order|
|Missing part(s)/item(s)||Missing parts/items as indicated in the packaging|
|Website error||The product does not match the specifications, descriptions, or images displayed on the website|
We do not accept the request for product return using the following reasons:
|Change of mind||Customer wishes to cancel the order|
|Lack of information||Customer doesn’t know how to use the product. Please contact us and let us help you|
|Unmatched size||The size ordered does not fit|
|Customer’s mistake||Customer selected wrong option, quantity or variation|
The general requirements for product return are as follows:
- You can either ship the products back to us or bring the product to our office. However, the return products must be shipped back to us within fourteen (14) calendar days, starting from the date you received the items.
- You must provide proof of purchase (receipt, order number, delivery note or any payment made slip)
- The products must be in new condition and returned in the original packaging along with all accessories (including manuals, warranty cards, certificate of authenticity) and free gifts received with it.
- The product must not be used or installed. All sealed items must not be opened.
- Delivery charges are non-refundable.
- You will be responsible for any charges incurred in returning the product back to us.
To return the product, please chat with us on fochewmall.com or WhatsApp to our customer support at +6014-3149 448.
Please return your purchased product(s) to our office:
Fochew Holding Sdn Bhd
20-22, Jalan Perniagaan Setia 7,
Taman Perniagaan Setia, 81100 Johor Bahru,
Please email to us at [email protected] or contact our customer support at +6014-3149 448 if you have any questions or doubts.
The returned goods/products will be checked with the receipt together and shall be in the good condition. The packaging shall also be in original condition in an original shipping container as received. If the goods/products have been used or damaged by the customer, there will not be any refund. Fochew Holding Sdn Bhd will also not be responsible if the shipment is lost during the return transit. Once we have checked and confirmed the goods/products, the customer will receive the refund within 3 working days after the confirmation.